Technical Support
24/7 Support at 503 399 7399
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Before sending a message to Tech Support, be sure to check the following areas first:
- Go to the Frequently Asked Questions page for a possible answer. New entries to this page are added often.
- You may also want to check out the Handbook for Online Students for guides through each part of the online class process.
- If your browser is acting up, you may have spyware. One way to find a few of them is by looking at your User Agent string. Also check out the FAQ on this subject.
- Please do not request support for ED2GO (provided by the TED Center) from this site. Go to: http://www.ed2go.com/chemeketa/ for information regarding those courses.
If you leave a message, be sure that you state your full name as well as the class you are in where you are having trouble. Be as specific as possible.
Note: Your instructor has control over class content pages and how they interact. In many cases, such as broken links, it may be quicker to contact them directly. They will contact us if necessary.
online@chemeketa.edu, Technical support - Please note that the email support is available 8:00-5:00 Pacific time, Monday-Friday.
To send Feedback concerning a course taught online: COURSE FEEDBACK
You can also contact Chemeketa Online by phone:
Technical Support: 503.399.7399 - 24 hours a day 7 days a week
Student Support (non-technical questions about online courses): 503.399.7873 - 8:00-5:00 Pacific time, Monday-Friday
Request eLearn Access Here!
For those having difficulty with eLearn login or course access, use this form to request it. Only provide the CRNs of online Lecture sections that use eLearn.